THE STUDYROOM HOUSE RULES

Because every happy home has rules…

PRIVACY POLICY
All Credit/Debit card details and personally identifiable information will NOT be stored, sold, shared, rented or leased to any third parties.
The Website Policies and Terms & Conditions may be changed or updated occasionally to meet the requirements and standards. Therefore our customers are encouraged to frequently visit these sections in order to be updated about the changes on the website. Modifications will be effective on the day they are posted. 

TERMS & CONDITIONS
Customers who are under the age of 18 may not register as a user of this website and may not transact or interact with this website. 

PAYMENT METHOD, CARD TYPES ACCEPTED AND CURRENCY

We accept payments using Visa and MasterCard credit/debit card, EFT and Cash in AED.
Please notify The Study Room via email with the attached proof of payment to info@thestudyroom.ae when payment has been made. Please use your invoice number and name as a reference.

GOVERNING LAW & JURISDICTION
Any dispute or claim arising out of or in connection with this website shall be governed and construed in accordance with the laws of UAE.

SKILLS DEVELOPMENT DURING SCHOOL TERM

ENROLLMENT AND PAYMENT POLICY

  • The Study Room follows the KHDA term calendar.
  • Enrollment is for one term or the remainder of the term.
  • The Study Room requires a commitment of at least one 50-minute session per week.
  • Your invoice needs to be settled at least 2 days prior to your child’s first lesson.
  • Lessons are only confirmed once payment has been made.
  • The Study Room does not accept payment in installments.
  • You may settle your account via electronic transfer or by cash, cheque or credit card.
  • The assessment cost is AED 100 per subject and the cost per lesson is AED 200.

The Study Room offers:
15% discount on enrollment 45 days prior to the start of the following term.
10% discount on enrollment 30 days prior to the start of the following term.
15% discount on enrollment when more than 4 lessons are booked per week. (You may only avail one discount per child per term)

CANCELLATION POLICY

  • Your child’s lesson days and times are fixed for one term and no changes will be made to the schedule.
  • In the event that your child is unable to make their lesson, The Study Room requires notice before 11am on the day of the lesson.
  • If you notify The Study Room before 11am on the day of the lesson, you may reschedule this lesson.
  • This make-up lesson is dependent on The Study Room schedule availability and needs to be rescheduled within the registered term.
  • If you are unable to notify The Study Room before 11am on the day of the lesson, your child is not eligible for a make-up lesson.
  • Apologies, The Study Room does not give any refunds. Two weeks’ notice is required if you wish to cancel your child’s enrollment in The Study Room.
  • Please note that The Study Room will allow a maximum of three make-up lessons per term.
  • Children need to be picked-up within 10 minutes of completing their session. In the case of an emergency and a parent/guardian is unable to do so, please call the receptionist or manager.

You will be asked to sign the above statements on enrollment, as confirmation that you have read and understood The Study Room enrollment, payment and cancellation policy and agree to be bound by all terms and conditions stated therein.

LANGUAGE LEARNING

ASSESSMENT POLICY

  • Assessments are completed for students aged 9-adult.
  • The assessment will take approximately 40 minutes to complete.
  • The Language assessment is an independent written assessment.
  • Assessment results will not be discussed after the lesson. All assessments will be sent to the manager, who will prepare a report with recommendations.
  • You will receive this report within 3 working days.
  • Assessment cost is AED 100 and is payable at the time of the assessment.

LANGUAGE COURSE ENROLLMENT AND PAYMENT POLICY

  • You may choose to enroll for two full weeks or three full weeks.
  • Your invoice needs to be settled in order to confirm your place in the course.
  • Your place is only confirmed once payment has been made.
  • The Study Room does not accept payment in installments.
  • You may settle your account via electronic transfer or by cash, cheque or credit card.
  • The cost per course is AED 3,000 for two weeks and AED 4,500 for three weeks.

LANGUAGE COURSE CANCELLATION POLICY

  • Once the course has been paid and confirmed, your place is confirmed and no changes can be made to the schedule.
  • Apologies, The Study Room does not give any refunds.
  • If you miss a lesson for any reason, this lesson cannot be rescheduled.
  • Children need to be picked-up within 10 minutes of completing their session. In the case of an emergency and a parent/guardian is unable to do so, please call the receptionist or manager.

You will be asked to sign the above statements on enrollment, as confirmation that you have read and understood The Study Room enrollment, payment and cancellation policy and agree to be bound by all terms and conditions stated therein.

ENRICHMENT CAMPS

CAMP ENROLLMENT AND PAYMENT POLICY

  • Parents may choose to enroll their child/children in our camps per day or per week.
  • When enrolling in our Back to School Camp, you are enrolling for Math, Reading and writing Workshops.
  • Children are placed into three groups (Mini’s, Juniors and Seniors) according to age level and occasionally ability.
  • There are a maximum of 7 children per group.
  • The timing of the camp is 9:00 to 14:00.
  • Your child may attend the camp for part of the day. However, the daily and weekly rates remain the same.
  • There is an option of early drop off at 8:15. This needs to be arranged with The Study Room a minimum of 24 hours in advance. There is no extra cost for early drop off.
  • Your invoice needs to be settled in order to confirm your child’s place at the camp.
  • Your child’s place is only confirmed once payment has been made.
  • The Study Room does not accept payment in installments.
  • You may settle your account via electronic transfer or by cash, cheque or credit card.
  • The cost per day is AED 300. The cost per week is AED 1,400.
  • Please notify The Study Room on 04 513 6620 if you are running late as this may disrupt our workshops.
  • Children need to be picked-up by 14:10 as our regular classes start at 14:10. In the case of an emergency and a parent/guardian is unable to do so, please call the receptionist or manager.

CAMP CANCELLATION POLICY

  • Once the camp has been paid and confirmed, your child’s place is confirmed and no changes can be made to the weekly schedule.
  • Apologies, The Study Room does not give any refunds.
  • If your child is unable to make a day of camp for a valid reason (at the manager’s discretion), this day may be rescheduled provided there are places available in their age group.

SKILLS DEVELOPMENT DURING THE SCHOOL HOLIDAYS

HOLIDAY ASSESSMENT POLICY

  • Assessments are completed for children aged 4-12.
  • Each assessment (Math, Reading and Writing) will take approximately 45 minutes to complete. 4yr old children will complete one assessment incorporating each of these skills.
  • The Writing and Math assessments are an independent written assessment and the Reading assessment will be administered by our administrator or manager.
  • Assessment results will not be discussed after the lesson. All assessments will be sent to the manager, who will prepare a report with recommendations.
  • Parents will receive this report within 3 working days. This correspondence will include the schedule and level best suited to your child.
  • Assessment cost is AED 100 per subject and is payable at the time of the assessment.

HOLIDAY ENROLLMENT AND PAYMENT POLICY

  • The Study Room offers 50 minute lessons in Math, Reading and Writing.
  • The Study Room requires a commitment of at least 5 lessons.
  • Your invoice needs to be settled in order to confirm your child’s lessons schedule.
  • Lessons are only confirmed once payment has been made.
  • The Study Room does not accept payment in installments.
  • You may settle your account via electronic transfer or by cash, cheque or credit card.
  • The cost per lesson is AED 200.

HOLIDAY CANCELLATION POLICY

  • Once lessons have been paid and confirmed, your child’s lesson days and times are fixed and no changes can be made to the schedule.
  • During the holiday, it is not possible to reschedule missed lessons under any circumstances.
  • Apologies, The Study Room does not give any refunds.